Refund and Returns Policy

At SriLankaStamps.com, customer satisfaction is our priority. However, due to the collectible nature of postage stamps, our return policy is designed to ensure authenticity and buyer protection.

Returns

• Returns are accepted only in the event of a product being significantly not as described or damaged during delivery.
• To initiate a return, contact us at info.srilankastamps@gmail.com within 3 days of delivery with order details and photos of the item.

Conditions for Return

• The item must be in its original condition, unused and undamaged (unless the damage occurred during transit).
• Returned items must be shipped back within 7 days of receiving return approval.

Refunds

• Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

• We do not offer direct exchanges due to the unique nature of each stamp. You may place a new order for a different item.

Need help?

Contact us at info.srilankastamps@gmail.com for questions related to refunds and returns.